{"id":12423,"date":"2023-10-09T08:58:37","date_gmt":"2023-10-09T08:58:37","guid":{"rendered":"https:\/\/www.globalcompassioncoalition.org\/?p=12423"},"modified":"2026-07-15T22:02:38","modified_gmt":"2026-07-15T22:02:38","slug":"shaping-compassionate-culture-and-leadership-in-the-national-health-service-nhs-in-wales","status":"publish","type":"post","link":"https:\/\/www.globalcompassioncoalition.org\/pt\/shaping-compassionate-culture-and-leadership-in-the-national-health-service-nhs-in-wales\/","title":{"rendered":"Cultura de compaix\u00e3o no Servi\u00e7o Nacional de Sa\u00fade do Pa\u00eds de Gales"},"content":{"rendered":"<p class=\"wp-block-paragraph\">O Pa\u00eds de Gales, ou &#039;Cymru&#039; em gal\u00eas, \u00e9 um dos pa\u00edses constituintes do Reino Unido. Possui uma popula\u00e7\u00e3o de pouco mais de tr\u00eas milh\u00f5es de habitantes, distribu\u00eddos por uma \u00e1rea total de 21.218 km\u00b2.<sup>2<\/sup> e mais de 2.700 km de litoral. \u00c9 um pa\u00eds bel\u00edssimo, com \u00e1reas selvagens, montanhas e lagos, e com uma rica identidade cultural. Originalmente habitado por celtas, foi conquistado pela Inglaterra em 1283. Possui seu pr\u00f3prio parlamento (o Senedd), que permite um sistema de governo com pol\u00edticas descentralizadas, incluindo a responsabilidade pela gest\u00e3o do Servi\u00e7o Nacional de Sa\u00fade (NHS Wales).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fundo<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tal como em muitos pa\u00edses, o Servi\u00e7o Nacional de Sa\u00fade (NHS) no Pa\u00eds de Gales enfrenta diversas press\u00f5es, incluindo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vagas na \u00e1rea da sa\u00fade e assist\u00eancia social e concorr\u00eancia global por pessoal.<\/li>\n\n\n\n<li>N\u00edveis insustentavelmente altos de estresse entre os funcion\u00e1rios.<\/li>\n\n\n\n<li>Reduzir a inten\u00e7\u00e3o de abandonar o emprego e garantir altos n\u00edveis de reten\u00e7\u00e3o de funcion\u00e1rios.<\/li>\n\n\n\n<li>A elevada demanda por servi\u00e7os \u00e9 agravada pela complexidade do sistema de sa\u00fade, pelo envelhecimento da popula\u00e7\u00e3o e pelas desigualdades em sa\u00fade e bem-estar.<\/li>\n\n\n\n<li>H\u00e1 uma necessidade de transformar os modelos e sistemas de promo\u00e7\u00e3o da sa\u00fade da popula\u00e7\u00e3o atrav\u00e9s da utiliza\u00e7\u00e3o de pr\u00e1ticas baseadas em evid\u00eancias, trabalhando de forma transversal com todas as ag\u00eancias e com toda a popula\u00e7\u00e3o, a fim de desenvolver abordagens preventivas que garantam a sa\u00fade e o bem-estar da popula\u00e7\u00e3o.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A Health Education and Improvement Wales (HEIW) \u00e9 o \u00f3rg\u00e3o estrat\u00e9gico de gest\u00e3o de pessoal do NHS Wales. Sua responsabilidade \u00e9 garantir que o Pa\u00eds de Gales seja um excelente local para forma\u00e7\u00e3o e trabalho de profissionais de sa\u00fade e assist\u00eancia social, maximizando a contribui\u00e7\u00e3o de todas as profiss\u00f5es e ocupa\u00e7\u00f5es.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A vis\u00e3o da HEIW \u00e9 &quot;desenvolver uma for\u00e7a de trabalho qualificada e sustent\u00e1vel que melhore os cuidados e a sa\u00fade da popula\u00e7\u00e3o&quot;. Mais de 100.000 pessoas trabalham no NHS no Pa\u00eds de Gales e s\u00e3o fundamentais para a constru\u00e7\u00e3o de um sistema de sa\u00fade e assist\u00eancia sustent\u00e1vel que atenda \u00e0s necessidades da popula\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A abordagem<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A HEIW tem tr\u00eas objetivos estrat\u00e9gicos, incluindo o compromisso de desenvolver lideran\u00e7as e culturas compassivas:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\n<p>Construindo a for\u00e7a de trabalho do futuro: desenvolvendo e implementando planos que alinhem a demanda futura da for\u00e7a de trabalho com a oferta.&nbsp;<\/p>\n<\/li>\n\n\n\n<li>\n<p>Desenvolvendo a for\u00e7a de trabalho atual: Transformando a for\u00e7a de trabalho atual para contribuir com novos modelos de atendimento que melhorem a qualidade e a seguran\u00e7a.<\/p>\n<\/li>\n\n\n\n<li>\n<p>Cultura e lideran\u00e7a no NHS Wales: Incorporando princ\u00edpios de lideran\u00e7a compassiva para desenvolver culturas que apoiem a inclus\u00e3o, o bem-estar e a qualidade.<\/p>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E onze objetivos<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Invista na oferta de educa\u00e7\u00e3o e forma\u00e7\u00e3o nacional para responder \u00e0s necessidades de sa\u00fade e assist\u00eancia.<\/li>\n\n\n\n<li>Transformar a educa\u00e7\u00e3o e a forma\u00e7\u00e3o multidisciplinares para atender \u00e0s necessidades futuras.<\/li>\n\n\n\n<li>Desenvolver, publicar e implementar planos estrat\u00e9gicos de for\u00e7a de trabalho em \u00e1reas priorit\u00e1rias.<\/li>\n\n\n\n<li>Melhorar a atra\u00e7\u00e3o e o recrutamento para a educa\u00e7\u00e3o, forma\u00e7\u00e3o e emprego.<\/li>\n\n\n\n<li>Desenvolver solu\u00e7\u00f5es de for\u00e7a de trabalho para os Programas e Prioridades Nacionais do NHS (Servi\u00e7o Nacional de Sa\u00fade do Reino Unido).<\/li>\n\n\n\n<li>Conceber e desenvolver recursos para apoiar a transforma\u00e7\u00e3o da for\u00e7a de trabalho e dos servi\u00e7os.<\/li>\n\n\n\n<li>O objetivo \u00e9 desenvolver habilidades e compet\u00eancias para apoiar a transforma\u00e7\u00e3o e preparar a equipe atual para o futuro.<\/li>\n\n\n\n<li>Ampliar e disseminar oportunidades de lideran\u00e7a compassiva e coletiva para l\u00edderes de todos os n\u00edveis no NHS Wales.<\/li>\n\n\n\n<li>Criar canais diversificados e multiprofissionais de futuros l\u00edderes para o NHS Wales.<\/li>\n\n\n\n<li>Influenciar culturas que promovam a reten\u00e7\u00e3o de talentos, o bem-estar dos funcion\u00e1rios, o aumento do engajamento e o trabalho em equipe eficaz no \u00e2mbito do NHS Wales.<\/li>\n\n\n\n<li>Garantir que a igualdade, a diversidade e a inclus\u00e3o estejam incorporadas em tudo o que eles oferecem.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">A HEIW comprometeu-se a garantir que, at\u00e9 2030, todos os l\u00edderes do sistema de sa\u00fade e assist\u00eancia social demonstrem uma lideran\u00e7a coletiva e compassiva. A base dessa ambi\u00e7\u00e3o \u00e9 uma b\u00fassola de lideran\u00e7a que fornece um guia para orientar os l\u00edderes em sua jornada rumo \u00e0 incorpora\u00e7\u00e3o da lideran\u00e7a compassiva:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.globalcompassioncoalition.org\/wp-content\/uploads\/2023\/10\/CBC.png\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Para melhor orientar os l\u00edderes e fornecer conte\u00fado detalhado para a estrat\u00e9gia de lideran\u00e7a e culturas compassivas, o HEIW realizou uma consulta em todo o sistema para desenvolver um conjunto de princ\u00edpios fundamentais de lideran\u00e7a compassiva.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.globalcompassioncoalition.org\/wp-content\/uploads\/2023\/10\/Compassionate-Leadership-Principles.png\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Uma abordagem abrangente e integrada para o desenvolvimento de culturas compassivas.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para incorporar a compaix\u00e3o na estrutura gen\u00e9tica do sistema de sa\u00fade e assist\u00eancia social, a HEIW possui estrat\u00e9gias, pr\u00e1ticas e pol\u00edticas que abrangem seis \u00e1reas principais: lideran\u00e7a compassiva, equipes compassivas, culturas compassivas, estruturas compassivas, pol\u00edticas e procedimentos compassivos e sistemas compassivos. Isso incluiu sess\u00f5es de desenvolvimento para o conselho administrativo com os principais l\u00edderes de todas as organiza\u00e7\u00f5es do sistema de sa\u00fade e apresenta\u00e7\u00f5es frequentes para funcion\u00e1rios em todo o sistema de sa\u00fade e assist\u00eancia social do pa\u00eds.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.globalcompassioncoalition.org\/wp-content\/uploads\/2023\/10\/compassion-culture.png\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Portal baseado na Web<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A HEIW desenvolveu um site para apoiar o trabalho, com um portal de lideran\u00e7a altamente sofisticado e completo. <a href=\"https:\/\/nhswalesleadershipportal.heiw.wales\/\">um site<\/a> Chamado Gwella (palavra galesa para &#039;Aprimoramento&#039;), este portal premiado j\u00e1 hospedou centenas de redes, programas educacionais, confer\u00eancias e masterclasses, e oferece uma ampla gama de recursos para profissionais de sa\u00fade e assist\u00eancia social.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Compromisso de lideran\u00e7a compassiva<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tanto os funcion\u00e1rios quanto as organiza\u00e7\u00f5es que comp\u00f5em os servi\u00e7os de sa\u00fade e assist\u00eancia social no Pa\u00eds de Gales s\u00e3o convidados a se comprometer com um juramento de lideran\u00e7a compassiva. &quot;Alcan\u00e7ar culturas compassivas \u00e9 responsabilidade de todos, portanto, todos devemos ser l\u00edderes compassivos e coletivos. Culturas coletivas e compassivas s\u00e3o criadas por meio de <a href=\"https:\/\/www.kingsfund.org.uk\/publications\/what-is-compassionate-leadership#:~:text=Compassionate%20leadership%20involves%20a%20focus,and%20do%20their%20best%20work\">lideran\u00e7a compassiva<\/a> que envolve um foco nos relacionamentos atrav\u00e9s da escuta atenta, da compreens\u00e3o, da empatia e do apoio \u00e0s outras pessoas, permitindo que aqueles que lideramos se sintam valorizados, respeitados e cuidados, para que possam atingir seu pleno potencial e fazer o seu melhor trabalho&#039;.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O Compromisso de Lideran\u00e7a Compassiva compromete organiza\u00e7\u00f5es e indiv\u00edduos a criarem ambientes de trabalho compassivos e inclusivos no NHS Wales, incorporando cada um dos Princ\u00edpios de Lideran\u00e7a Compassiva. Os signat\u00e1rios se comprometem a: desenvolver e exemplificar a lideran\u00e7a compassiva e criar culturas compassivas e coletivas em suas equipes e organiza\u00e7\u00f5es, incorporando os Princ\u00edpios de Lideran\u00e7a Compassiva para a sa\u00fade e assist\u00eancia social no Pa\u00eds de Gales. O compromisso \u00e9 baseado em ades\u00e3o e \u00e9 revisado a cada dois anos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea ou sua organiza\u00e7\u00e3o podem aderir ao compromisso. <a href=\"https:\/\/nhswalesleadershipportal.heiw.wales\/pledge\">aqui<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>O impacto nos resultados de sa\u00fade<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A coleta de dados dos sistemas de sa\u00fade e assist\u00eancia social em todo o Reino Unido (com base na maior pesquisa anual cont\u00ednua de funcion\u00e1rios do mundo) mostra que, quando a lideran\u00e7a e as culturas compassivas est\u00e3o ausentes, h\u00e1 n\u00edveis muito mais altos de absente\u00edsmo por doen\u00e7a, rotatividade e estresse entre os funcion\u00e1rios. Isso prejudica a sa\u00fade e o bem-estar da equipe, a qualidade do atendimento, a produtividade e os resultados para os pacientes. Os dados mostram que a lideran\u00e7a compassiva est\u00e1 associada a n\u00edveis mais altos de engajamento da equipe, satisfa\u00e7\u00e3o do paciente, reten\u00e7\u00e3o de funcion\u00e1rios, qualidade do atendimento, uso eficiente de recursos e n\u00edveis mais baixos de mortalidade evit\u00e1vel de pacientes. As evid\u00eancias desses resultados podem ser encontradas em [inserir link aqui]. <a href=\"https:\/\/www.nhsemployers.org\/-\/media\/Employers\/Publications\/Research-report-Staff-experience-and-patient-outcomes.pdf\">Site do NHS Employers<\/a>, no <a href=\"https:\/\/www.england.nhs.uk\/publication\/links-between-nhs-staff-experience-and-patient-satisfaction-analysis-of-surveys-from-2014-and-2015\/\">Site do NHS England<\/a>, e em<a href=\"https:\/\/pubmed.ncbi.nlm.nih.gov\/35105577\/\"> este artigo<\/a> por Thomas West e <a href=\"https:\/\/swirlingleafpress.com\/compassionate-leadership\/\">este livro<\/a> Por Michael West.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>O impacto sobre aqueles que prestam cuidados<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Em geral, os funcion\u00e1rios relatam n\u00edveis mais baixos de lideran\u00e7a compassiva na \u00e1rea da sa\u00fade e assist\u00eancia social, n\u00edveis mais altos de estresse e sobrecarga de trabalho, os pacientes t\u00eam menos probabilidade de relatar que s\u00e3o tratados com compaix\u00e3o, cuidado e respeito, a qualidade do atendimento e o uso de recursos s\u00e3o significativamente prejudicados, a reten\u00e7\u00e3o de funcion\u00e1rios \u00e9 menor e a mortalidade evit\u00e1vel de pacientes \u00e9 muito maior.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Principais pontos de aprendizagem <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O trabalho inspirador e impactante realizado no Pa\u00eds de Gales \u00e9 fruto da coragem de muitas pessoas em se comprometerem com uma vis\u00e3o forte e positiva para um futuro compassivo e da coragem em persegui-la. Isso exigiu uma lideran\u00e7a forte, corajosa e compassiva, desde os l\u00edderes da HEIW at\u00e9 os l\u00edderes formais e informais em todo o sistema de sa\u00fade e assist\u00eancia do pa\u00eds.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A estrat\u00e9gia envolveu ampla consulta e participa\u00e7\u00e3o de funcion\u00e1rios, pacientes, comunidades e familiares. Tamb\u00e9m exigiu consultas corajosas com l\u00edderes seniores, pol\u00edticos, funcion\u00e1rios p\u00fablicos, profissionais que atuam na linha de frente das organiza\u00e7\u00f5es, sindicatos e ve\u00edculos de comunica\u00e7\u00e3o para engajar e conquistar o apoio de todos aqueles que podem influenciar a transforma\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Particularmente significativo \u00e9 o fato de a abordagem ser abrangente, englobando todas as \u00e1reas de atividade (cultura, lideran\u00e7a, processos de gest\u00e3o de pessoas, trabalho em equipe, recrutamento), em vez de se concentrar apenas em uma \u00e1rea do sistema. Essa abordagem corajosa, coerente, integrada e abrangente visa reescrever a estrutura gen\u00e9tica de todo um sistema nacional de sa\u00fade e assist\u00eancia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trata-se de uma abordagem sustentada, que inicialmente se compromete com uma estrat\u00e9gia de dez anos para garantir uma lideran\u00e7a compassiva em todos os setores da sa\u00fade e assist\u00eancia social. Sustentar essa estrat\u00e9gia exigiu coragem dos l\u00edderes seniores, que, de outra forma, poderiam ser desviados do rumo pelas exig\u00eancias (por exemplo) de l\u00edderes pol\u00edticos por um foco de curto prazo em outras \u00e1reas ou pela tenta\u00e7\u00e3o de se deixarem levar pela iniciativa ou ideia atraente da vez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por fim, a base de evid\u00eancias para a abordagem tem sido fundamental para garantir sua dissemina\u00e7\u00e3o e aceita\u00e7\u00e3o em um sistema focado no uso da pesquisa para fundamentar abordagens que promovam a sa\u00fade e o bem-estar da na\u00e7\u00e3o. &nbsp;&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Como a compaix\u00e3o est\u00e1 sendo incorporada ao sistema de sa\u00fade gal\u00eas.<\/p>","protected":false},"author":872,"featured_media":12425,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_wp_convertkit_post_meta":{"form":"-1","landing_page":"0","tag":"0","restrict_content":"0"},"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"categories":[282,284],"tags":[119],"class_list":["post-12423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-healthcare","tag-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Compassionate culture in the Welsh NHS - The Global Compassion Coalition<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.globalcompassioncoalition.org\/pt\/shaping-compassionate-culture-and-leadership-in-the-national-health-service-nhs-in-wales\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Compassionate culture in the Welsh NHS\" \/>\n<meta property=\"og:description\" content=\"How compassion is being embedded in the Welsh health service.\" \/>\n<meta property=\"og:url\" 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